Access Services

Darlington Civic Theatre strives to be an accessible organisation and offers a number of initiatives and services to try to make sure that everyone who visits the Civic Theatre has an enjoyable experience. If you have any queries regarding access at the Civic Theatre, please do not hesitate to get in touch with our Box Office on 01325 486555 - they will be happy to help.

Free carer tickets

Customers  who are disabled who require a carer to be present in order for them to access the venue will receive a free carer ticket. All complimentary carer tickets need to be signed for. Customers can still reserve and pay for their seats over the phone but must sign upon collection to agree they are entitled to a free carer ticket, and qualifying documentation must be shown as proof of this.

Qualifying documentation:

•  A letter from the Local Authority confirming receipt of disability allowance •  Local authority disability pass •  Local authority visual impairment card •  Disability rail card •  Doctor's note (valid for 6 months)

Once you have presented this information to the box office, you do not need to show it again for 12 months from this date in order to access carer tickets.

Physical access to the venue

There is level access to Darlington Civic Theatre via the Borough Road entrance to the building, leading to level access to the stalls and the Conservatory Bar. We regret that there is no lift for access to the Circle and upstairs bar. There are toilets available on the ground floor of the building, including an adapted toilet suitable for wheelchair users and people with mobility difficulties. Spaces for wheelchairs are available at the rear of the stalls.

For information on how to get to the Civic Theatre please visit our how to find us page.

Assistance dogs

Guide, hearing and other assistance dogs are welcome - our Front of House staff will look after your dog during the performance and can provide a bowl of water. Please let the box office know if you are bringing a dog when you book.

Hearing impairment assistance

An induction loop for use with hearing aids, and a hearing system which requires a headset (advanced booking through the Box Office required) are available upon request. Signed, captioned and subtitled performances are available - see below for information.

Signed performances

Signed performances for pantomime SNOW WHITE AND THE SEVEN DWARFS take place on Friday 22 December at 7pm and Friday 29 December at 2pm. For more information, please contact Lyndsey Middleton, Audience Development and Participation Officer, on (01325) 405510, lyndsey.middleton@darlington.gov.uk. To book, visit the SNOW WHITE AND THE SEVEN DWARFS webpage or call the box office on 01325 486555. 

Captioned performances

Captions are displayed through electronic boards at either side of the stage at the same time as words are spoken or sung. Sound effects or off-stage noises can also be included. This service is intended to help people with any degree of hearing loss, as well as those for whom English is a second or subsequent language.

Surtitled performances

Performances that are surtitled are usually shows that are performed in another language, such as operas and are translated into English through a similar method used in captioned performances.

 

Visual impairment facilities

Our What's On is available in large print, braille and audio - Our audio brochure is available for download. Please contact the Box Office if you would like a copy of this. Audio described performances are available - see below for details.

Audio described performances

Audio described performances of pantomime SNOW WHITE AND THE SEVEN DWARFS take place on Saturday 6 January at 2pm and Sunday 7 January at 5.30pm. Live commentary on what is happening on stage is relayed to headphone-style receivers, which can then be worn in the auditorium. For more information, please contact Lyndsey Middleton, Audience Development and Participation Officer, on (01325) 405510, lyndsey.middleton@darlington.gov.uk. To book, visit the SNOW WHITE AND THE SEVEN DWARFS webpage or call the box office on 01325 486555. 

Touch Tours 

Accessible tours, talks and special events

We are very keen to arrange bespoke talks or tours with groups with a range of access requirements, to improve and increase access to the venue. Examples of tours we have previously arranged include bespoke tours and talks for young people with disabilities, as well as touch tours of the stage and set for people with visual impairments.

If you would like to enquire about arranging a bespoke talk or tour for your group or organisation, please get in touch with the Audience Development and Participation Officer on 01325 405510.

Relaxed Performances

A relaxed performance takes place for pantomime SNOW WHITE AND THE SEVEN DWARFS on Thursday 11 January at 12 noon, tickets £10 inclusive of £2 restoration levy. This is a specially designed performance for people with autism, or a sensory or communication disorder, or anyone else who would find a typcial theatre setting a challenging environment. The relaxed performance is exactly that, a relaxed environment where the lights will stay on, audience members can leave and enter the auditorium as many times as they like and there is no expectation to be quiet. For more information, please contact Lyndsey Middleton, Audience Development and Participation Officer, on (01325) 405510, lyndsey.middleton@darlington.gov.uk. To book, visit the SNOW WHITE AND THE SEVEN DWARFS webpage or call the box office on 01325 486555. 

 

 

 

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